مشاركة الإدارة الوسطى في صنع القرار وأثرها على الرضا الوظيفي وجودة الأداء في وزارة التربية والتعليم

Abstract

This study aims to identify the level of participation in decision-making, job satisfaction, and the quality of performance of the study sample respondents. In addition, the study aims to clarify the direct impact of participation in decision-making on job satisfaction, performance quality, and the indirect effect on performance quality through job satisfaction. Furthermore, it focuses on the detection of the factor that is mostly affecting the quality of performance of the middle management in the Ministry of Education using the quantitative approach (descriptive and predictive). To achieve the objectives of the study, the researcher developed the study tool (the questionnaire) based on three scientific theories to construct its variables (dimensions, paragraphs), and benefit from previous studies. To analyse the responses of the respondents, the study sample depends on the modelling method with the structural equation using the Smart PLS statistical program. The questionnaire was distributed to a sample of middle departments amounting to (327) (department manager / assistant department manager / head of department). They were randomly selected stratified. The study has found that participation in decision-making increases employee awareness, awareness of its importance, and enhances the degree of job loyalty. Moreover, It shows that participation in decision-making has a positive impact on job satisfaction and quality of performance. In addition, the study proves that job satisfaction has a direct positive impact on the quality of performance. Also, it points out that decision-making has an indirect positive effect on performance quality through job satisfaction as an intermediate variable. The study recommended that higher leaderships in the Ministry of Education should strive to activate participation in decision-making at all levels including the administrative levels. Furthermore, the study recommended that the main training canter, the specialized institute for vocational training (centralisation), and training Centralization in the educational governorates should all train leaders who hold management positions focusing on basic leadership skills by using the scientific method in decision-making processes, and the adoption of a scientific test aimed at measuring the ability to solve problems starting from the decision-making process to move to a higher degree of employment. The study recommended the adoption of objective criteria for evaluating the performance of workers considering the surrounding conditions that affect their performance when doing with their job duties.