Exploring international students` satisfaction of their educational experiences in IIUM

Abstract

This study analyzed the international students' satisfaction of their educational experiences in the International Islamic University Malaysia (IIUM). It aimed at examining the nature of international students' satisfaction level based on their educational experiences in IIUM. It also determined the predictors of the following factors, namely gender, sponsorship, nationality, faculty/kulliyah, and English proficiency, toward students' overall satisfaction in their educational experiences. The present research used a modified questionnaire from the International Students Satisfaction on Campus Survey which was adapted from Otsu in 2008. The questionnaire was administered to 180 international students in IIUM. A 4-point Likert scale was used to measure the students' satisfaction in their educational experiences. Descriptive and multiple regression analysis were administered. This study found that the majority of international students at IIUM are satisfied with different aspects on campus. None of the participants` background information remained as the significant predictors for students' satisfaction in terms of their academic experience. For campus environment, there is one variable, faculty/kulliyah, which predict students' satisfaction in term of their campus environment. The finding also suggests that all variables are not predictors of students' satisfaction in term of their interpersonal relationship except one variable which is nationality. Lastly, the findings showed that all predictors remained as non-significant factors (predictors) for students' overall satisfaction in their educational experiences.