Consumer protection in Muslim friendly hospitality services with special reference to travel agencies services

Hamidah binti Ayob

Publication:
Consumer protection in Muslim friendly hospitality services with special reference to travel agencies services

dc.contributor.affiliation	#PLACEHOLDER_PARENT_METADATA_VALUE#	en_US
dc.contributor.author	Hamidah binti Ayob	en_US
dc.date.accessioned	2024-10-08T05:44:33Z
dc.date.available	2024-10-08T05:44:33Z
dc.date.issued	2017
dc.description.abstract	Muslim friendly or Shari’ah compliant hospitality services have emerged in recent years as part of the development of global halal industry. Malaysia has become one of the key players in this fast-growing and lucrative market and has been rated the world`s top Muslim-friendly holiday destination for the past few years by various rating agencies. As one of the most important service providers for tourism and travel related activities, the travel agencies play an important and essential role in worldwide tourism development and their role has been expanded in recent years with the global growth of Muslim friendly tourism and hospitality services. Despite this remarkable development, there have been many consumer complaints related to hospitality services in Malaysia. In fact, consumer claims against the travel agents were the top in the list of services cases filed in the Tribunal for Consumer Claims (TCC) for the past many years. In 2014, the TCC received 1,585 complaints against travel agencies especially related to umrah package. Thus the question arises as to whether the rights of Muslim travellers are well protected under the relevant laws in Malaysia. Adopting a doctrinal and content analysis methodology, the study aims to identify consumers’ issues in relation to travel agencies services in Malaysia. The main focus is to examine the relevant framework which include relevant laws, regulations, guidelines, codes of ethics which are related to Muslim friendly travel agencies services. The laws including Tourism Industry Act 1992 and Tourism Industry (Tour Operating Business and Travel Agency Business regulations 1992), MATTA Code of Ethics and Malaysian Standard MS 2610:2015 Muslim Friendly Hospitality Services-requirements. The purpose is to analyse the adequacy of the existing consumer protection laws in protecting Muslim travellers. The study discovers the lacunae in the existing legal protection for consumers which renders the protection to be inadequate. Hence, the study proposes recommendations to improve and enhance protection for consumers in dealing with Muslim friendly travel agencies.	en_US
dc.description.callnumber	t G 154 H216C 2017	en_US
dc.description.degreelevel	Master
dc.description.identifier	Thesis : Consumer protection in Muslim friendly hospitality services with special reference to travel agencies services /by Hamidah binti Ayob	en_US
dc.description.identity	t11100355183HamidahAyob	en_US
dc.description.kulliyah	International Institute for Halal Research and Training	en_US
dc.description.notes	Thesis (MAHIM)--International Islamic University Malaysia, 2017.	en_US
dc.description.physicaldescription	xvi, 131 leaves :illustrations ;30cm.	en_US
dc.description.programme	Master of Halal Industry Management	en_US
dc.identifier.uri	https://studentrepo.iium.edu.my/handle/123456789/8400
dc.identifier.url	https://lib.iium.edu.my/mom/services/mom/document/getFile/NMZUCRwUNL78ekYmv6PengszSusM44po20170719120516025
dc.language.iso	en	en_US
dc.publisher	Kuala Lumpur : International Islamic University Malaysia, 2017	en_US
dc.rights	Copyright International Islamic University Malaysia
dc.subject.lcsh	Travel agents -- Management -- Malaysia	en_US
dc.subject.lcsh	Muslim travelers	en_US
dc.subject.lcsh	Consumer protection -- Malaysia	en_US
dc.title	Consumer protection in Muslim friendly hospitality services with special reference to travel agencies services	en_US
dc.type	Master	en_US
dspace.entity.type	Publication