The relationship between psychosocial safety climate, job demands, and job satisfaction among employees of a public financial institution in Aceh

Abstract

The objective of this study is to investigate the relationship between psychosocial safety climate, job demands, and job satisfaction among employees who work in a financial service institution. A total of 387 employees (Males = 234, Females =153) from Financial Board of Aceh participated in this study. A cross-sectional study design using self-report questionnaires which consist of three scales to measure psychosocial safety climate, job demands (i.e., quantitative demands, cognitive demands, and emotional demands), and job satisfaction were used. The results from regression analyses showed that: (1) psychosocial safety climate is significantly and positively correlated with job satisfaction, (2) psychosocial safety climate is significantly and negatively correlated with job demands, and (3) a significant negative relationship exists between job demands and job satisfaction. The mediation analysis using both Baron and Kenny’s (1986) three-step procedures demonstrated that psychosocial safety climate predicted job satisfaction and this relationship is mediated by job demands. In addition, the analysis by Preacher and Hayes’s (2004) bootstrapping techniques demonstrated the direct effect of psychosocial safety climate on job satisfaction (B = 0.4217, p< 0.01) and validated the indirect or mediating effect of psychosocial safety climate on job satisfaction through job demands (ab = 0.1083), CI [0.0248, 0.2029]. The results and implications of the study are discussed in relation to the nature of psychosocial safety climate in different perspective (i.e., Asian context) and different characteristics of work setting (i.e., financial service institution).