Academics` perception of quality and the ISO 9000 standards in higher education :a case study of the IIUM

Sheela Nair d/o Gopala Nair

Publication:
Academics` perception of quality and the ISO 9000 standards in higher education :a case study of the IIUM

dc.contributor.affiliation	#PLACEHOLDER_PARENT_METADATA_VALUE#	en_US
dc.contributor.author	Sheela Nair d/o Gopala Nair	en_US
dc.date.accessioned	2024-10-08T08:16:43Z
dc.date.available	2024-10-08T08:16:43Z
dc.date.issued	2008
dc.description.abstract	This study examined the concept of quality in higher education from the perspective of the academics at the IIUM, and the extent to which the academics’ perceptions of quality were congruent with the quality practices stipulated by the ISO 9000 standards. The study also sought to highlight the underlying factors that formed the basis of the academics’ perceptions of quality. The researcher felt that these issues had to be explored in order to understand the academics’ response to the university’s efforts to use the ISO 9000 certification processes as a visible means to state its commitment to providing quality educational services. The study utilized both the qualitative as well as the quantitative methods of data collection. Qualitative data were collected by carrying out in-depth interviews with academics from the various kulliyyahs. The academics who participated in the interview sessions were carefully selected in order to ensure that the sessions would yield thick, descriptive, and indepth data. To add to the depth and scope of this study, the researcher resorted to a self-developed questionnaire which was administered to the academics of the kulliyyah of Economics and Management Sciences (KENMS), the first kulliyyah to be certified to the ISO 9000 standards. The questionnaire also included six open-ended items which provided the academics with the opportunity to state their views and feelings in their own words.The outcome of the study revealed the fact that the academics in this study had their own notions about what constitutes quality in higher education, based on their own philosophical inclinations and experiences. The results of the study also indicated that the academics did not view the ISO 9000 standards as an appropriate mechanism to enhance the quality of educational services provided by the university. More importantly, the academics did not appreciate the fact that they have been forced to adhere to the requirements of the ISO 9000 certification processes which they feel is irrelevant to academic work.	en_US
dc.description.callnumber	t LB2341.8M4S541A 2008	en_US
dc.description.degreelevel	Doctoral	en_US
dc.description.identifier	Thesis : Academics` perception of quality and the ISO 9000 standards in higher education :a case study of the IIUM /by Sheela Nair D/O Gopala Nair	en_US
dc.description.identity	t00011032925SheelaNair	en_US
dc.description.kulliyah	Kulliyyah of Education	en_US
dc.description.notes	Thesis (Ph. D)--International Islamic University Malaysia, 2008	en_US
dc.description.physicaldescription	ix, 183 leaves ; 30 cm	en_US
dc.description.programme	Doctor of Philosophy	en_US
dc.identifier.uri	https://studentrepo.iium.edu.my/handle/123456789/9951
dc.identifier.url	https://lib.iium.edu.my/mom/services/mom/document/getFile/7WLWoIbklKnH8R0jbLVhgaiJc2I5qsbc20130320145622260
dc.language.iso	en	en_US
dc.publisher	Gombak : International Islamic University Malaysia, 2008	en_US
dc.rights	Copyright International Islamic University Malaysia
dc.subject.lcsh	Universities and colleges -- Malaysia -- Administration	en_US
dc.subject.lcsh	Total quality management in higher education -- Malaysia	en_US
dc.subject.lcsh	Educational evaluation -- Standards -- Malaysia	en_US
dc.subject.lcsh	ISO 9000 Series Standards	en_US
dc.title	Academics` perception of quality and the ISO 9000 standards in higher education :a case study of the IIUM	en_US
dc.type	Doctoral Thesis	en_US
dspace.entity.type	Publication