Assessing the acceptance of health information systems by health care professionals of Pakistan

Abstract

The adoption of Information Technology (IT) has remained a point of enthusiasm for the last couple of decades. The Technology Acceptance Models such as TAM are used to predict users’ behaviours. Studies on the ability to anticipate people`s acceptance with regard to health information system (HIS) are lacking. This study focuses on the PEOU and the PU of the HIS of healthcare professionals in Pakistan. The first step is to examine the level of acceptance and then the willingness to upgrade the HIS for the betterment of the healthcare services in Pakistan among the stakeholders. Consequently, this study used model and proposed that the HIS acceptance is determined by 5 main constructs, namely, behavioural intention, attitude, perceived usefulness, perceived ease of use and technology self-efficacy. In this model, Technology Self-Efficacy (TSE) had positive and significant effect on perceived usefulness (PU) and Perceived ease of use (PEOU). PEOU has both positive and significant effects on perceived usefulness (PU) and attitude. PU had positive and significant effect on attitude and behavioural intention. Attitude had positive and significant effect on behavioural intention. A questionnaire was designed based on the conceptual model. A seven-point Likert scale was used throughout the questionnaire. A survey was then conducted after pre-testing the data collecting instrument. Valid responses were coded and analysed by using the Statistical Package for the Social Sciences (SPSS) version 21. Both descriptive and inferential analyses were performed. The developed model was tested on a sample of 200 health care professionals of Pakistan. The results show that all the five constructs Technology self-efficacy (TSE), Perceived usefulness (PU), Perceived ease of use (PEOU), Attitude towards using (ATT)and Behavioural Intention (BI) were significant and Pearson’s correlation was positive and nearly +1.