Library transformation : noise level and hierarchy of library community need in Malaysia academic library

Abstract

The purpose of this study is to identify cultural mismatches between users in the operation of learning spaces to improve understanding of user preferences in physical learning environments in the context of current educational trends in Malaysia's physical academic library learning spaces in the era of Education 4.0. The research has examined the relationships between the learning space attributes of users' activities, sociability, and comfort image, and the user preferences, noise management practices, users' behavior, and noise levels of 40-55 decibels (dB), as it is believed that these relationships will contribute to the highest level of the hierarchy of library users' needs, which is community as the library. This study uses an explanatory sequential mixed design research methodology, collecting data through a quantitative phase, followed by qualitative data collection, with the final phase involving linking the data obtained from these two strands of research. A true experimental and questionnaire methods study was conducted to collect quantitative data from 384 library users from higher education institutions using simple random sampling. The data was then analyzed using SPSS to test hypotheses using paired samples t-tests, one-way ANOVA, two-way repeated measures ANOVA, and descriptive analyses. Qualitative data were obtained from eight academic librarians in Malaysia using snowball sampling and semi-structured Zoom interviews. The data were then analyzed using Atlas.ti for coding analysis. Quantitative findings revealed that noise levels below 50 decibels had minimal impact on user learning. The interplay between user preferences, automated noise control efficacy, and collaborative study desirability in common areas was evident. Over half expressed a preference for and frequent use of these spaces, with 57% planning to recommend them for collaborative activities. Automated noise control systems were deemed effective for reducing noise by 65% of respondents. A significant majority (67.4%) believed that the library required service transformation. A notable interaction between modern learning design and noise detection machines was observed, influencing user learning abilities. These quantitative findings served as a catalyst for qualitative research with librarians, resulting in five pivotal insights. First, it emphasized the connection between Education 4.0 and contemporary collaborative learning environments. Additionally, the study suggested the creation of more learning spaces in common areas with noise levels of below than 50dB in collaborative activity areas to fulfill the strong need for collaborative learning spaces among students. Furthermore, the study found that the use of comfort and noise detector machines was positively correlated with improved learning outcomes. The findings also revealed a connection between users' preference to quantify noise levels and reduce human situational control in learning environments. Finally, the study emphasized the importance of creating welcoming and accessible spaces for students, as evidenced by the relationship between library image and user behaviour. In conclusion, this study has provided valuable insights into the changing patterns of user behaviour in physical academic library learning spaces. The findings of this study have implications for the design and management of these spaces in order to meet the needs of users and facilitate effective learning.